The Role of Process Integration for Supply Chain Agility: An Information Processing Perspective

As businesses strive to respond to customer demand at an acceptable cost in the face of market turbulence and volatility, interest in supply chain agility as the ability to address such market uncertainties has grown. As a research in progress paper, we will examine the ways in which supply chain agility is enabled through IT-enabled information processing capabilities and advance prior work in terms of sensemaking and sensegiving as the capabilities. Our case study on Visy, a paper packaging and recycling company, will investigate the ways in which these capabilities enable supply chain agility via process integration in the context of the order fulfilment process. Our complete research paper will reveal the findings in a conceptual process model with the discovered constituents of supply chain process integration as the underlying mechanism(s) between the information processing capabilities and supply chain agility.